Pathetic Customer Service

On Monday the 29th of October,I called the branch in Gateway to enquire stock availability for a takkie that I wanted for my daughter. I spoke to salesman named Walter who confirmed the availability. I then asked him about other stock in the Nike Air force 1 and he confirmed that he had the Nike lv8 utility in a size 3 and confirmed the color and price of the takkie of which I had asked him to hold for me until the next day.

On Tuesday,my neighbor goes to collect the takkie and is told by the manager that this takkie has not yet been launched and he cannot say much about the takkie. Well this got me highly upset as this is utter poor customer service. I then got my mum to call in and she spoke to the 2IC who confirms that the takkie has not been launched and they do not have a size 3 in store but will source it for me.

Now this is pathetic and I want this matter resolved ASAP.