Pathetic customer service

Item: Sportscene
Rating: 1

I am so disappointed at the level of pathetic service provided at Gugulethu Mall Sportscene. I literally had to wait close to 30 minutes just to have the customer service representative assist me.I informed them that I have been waiting for a long period just to be assisted ,the response was recieved was “Sisi ubulinde ihour nah?”. In future please do not employ people who do not understand what the terminology of customer service means.

Helpful (0)

Replies (3)

Sportscene's replyOfficial

28 Jun 2018, 10:27

Good day Nhlapo T Refilwe

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sportscene team

Sportscene's reply28 Jun 2018, 10:27

Official

Good day Nhlapo T Refilwe

Thanks,

The Sportscene team

Sportscene's replyOfficial

28 Jun 2018, 10:27

Good day Nhlapo T Refilwe

Thanks,

The Sportscene team

Sportscene's reply28 Jun 2018, 10:27

Official

Good day Nhlapo T Refilwe

Thanks,

The Sportscene team

Sportscene's replyOfficial

28 Jun 2018, 10:28

Good day Nhlapo T Refilwe

Thanks,

The Sportscene team

Sportscene's reply28 Jun 2018, 10:28

Official

Good day Nhlapo T Refilwe

Thanks,

The Sportscene team