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DN
Dayalan N

1 reviews | Active since Mar 2016

12 Jun 2018, 08:55

Patetic service

Absolutely poor service from the store manager Miss Angel Roman she have no customer experience and I go there on my birthday yesterday she wasted my time and I waited extremely long with my 9 month old son and then I just told her to cancel my order and I walked out! Please can one of the directors contact me to voice my concerns today!

0
Replies (4)
Sportscene
Sportscene's reply12 Jun 2018, 13:54
Official

Good day Dayalan

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sportscene team

DN
Dayalan N's update14 Jun 2018, 08:20
Reviewer Update
Still no feedback...pathetic service!
Sportscene
Sportscene's reply14 Jun 2018, 11:39
Official

Good day Dayalan

We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Sportscene team

DN
Dayalan N's update01 Jul 2018, 08:15
Reviewer Update
i received a call from Rialene about 2 weeks ago, was told to go into Gateway store and can purchase my jacket at R200 off... I go to the store and they do not have the jacket. Michelle who is the manager there says to me she will get me the jacket and give contact me during the course of the week. It is now 2 weeks later and no one contacted me. Absolutely poor service from management. i also confirmed with Michelle if she got my contact details and she said yes. I will cancel my loyalty card and move over elsewhere... Where is the service and delivery ????