Order Status

I'm not happy at all with your online service. I made an order online on 28th November but even today my order it still delivered. I sent an email seeking answers I'm just getting ignored, I also sent a dm on facebook nobody is assisting me. Why continue allowing people to order online if you know they going to wait forever for their order to be delivered. When you go to Tfg page everybody is complaining about their online orders and not getting any help from Tfg. ORDER NUMBER - P***