Online shopping is ****

I purchased 2 pairs of takkies on black friday, money was deducted from my account, I was emailed saying 1 takkie was order canceled still waiting feedback then the second one I only received an sms yesterday it's at the home store in gateway for pickup we waited 45mins with a useless employee of the store saying the sms could have been sent in error because they can't find the takkie like really such bull **** service.