Online Shopping Experience was Terrible

<p>I bought a pair of adidas NMD on Sportscene's online shop on Wednesday, I requested for a express delivery. Friday came they were still not delivered, I called to check where they were and they said it was an hour away, later that afternoon I called again to correct my number as it was wrong (which did not get changed on their system, after I did call and change it) and asked again how far my shoes were, I spoke to another person and they said that they would only be delivered on Monday, so now I lose my R75 for the express delivery that I requested!!!! Today is Sunday, I receive an email from someone informing me that a pair of shoes was delivered to them??? The address was correct so I do not understand why the shoes were delivered to another address???? On the delivery paper it has the correct address?? Thank god that their are still good people in this world that have the decency to email me and let me know... This is yet the worst experience I have had with you guys. I will never shop at you again and I will never shop online at you specifically. At the end of the day I am still not getting my money back for the express delivery which is again the worst service anyone could receive.. After all of that no one apologised and all I am left with is a bad experience...</p>