Online shopping

I’m highly disappointed and disgusted by the service that I’ve received from buying online. The main reason why I opted to purchase online was for convenience and efficiency. I’ve been calling to no avail, I sent an email and got feedback that my parcel will be delivered by Saturday (12/12/2020) for an order that took place on the 24th of November. I’ve had no communication whatsoever for the delays. It’s going for the third week without my parcel. What frustrates me the most is that I’m a loyal customer that makes my monthly payments on time, to be treated in such a manner. I’d like to complain even further then this, cause this is truly appalling. I’m really heartbroken by the service I’ve received from the TGF group.