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carren S

1 reviews | Active since Nov 2016

30 Nov 2016, 09:07

online service is a ****

<p>I have still not received my money taken from the TFG online service ...this was on black friday weekend ....they took my money and when I called to track my order they told me it's cancelled and that they will refund my money , I told them I want the order instead but they advised I can't get the order for that price ...it's four days now that my money is in the account and no contact has been made to me , I must call them all the time ...I'm so sick of them I need everyone to know this as they messing with me and my money</p>

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Replies (5)
Sportscene
Sportscene's reply30 Nov 2016, 10:46
Official

Good day carren stevens

Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure this doesn’t happen again! We apologise for the frustration.

Thanks,

The Sportscene team

cS
carren S's update30 Nov 2016, 19:35
Reviewer Update

It already happened ...it won't happen again because I will never buy from u again , I'm so disappointed ....I want to know how will this be resolved now

Sportscene
Sportscene's reply01 Dec 2016, 09:23
Official

Good day carren stevens

We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Sportscene team

cS
carren S's update02 Dec 2016, 07:41
Reviewer Update

It's been a week now ...I'm still waiting !!!!!!!!! Why is my money not being paid back

I want a call now!!!!

Sportscene
Sportscene's reply05 Dec 2016, 15:40
Official

Good day carren stevens

We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Sportscene team