Online purchases with Sportscene!!!

on the 10th June i placed an online order for a pair of sneakers for my dad for Fathers' day. Today i realized that i haven't received any notification that my order was on it's way, when checking up on the order online, the status was changed to 'cancelled' without anyone notifying me of this! I contacted the Sportscene customer care line where a gentleman explained to me that they currently have a new system and there seems to be a glitch with the email system hence me not getting an email stating my order has been cancelled. So my next question to him was, 'what do i do now as i ordered this shoe for Father's day which is on SUNDAY!!!! he then advised that i need to go online and find something that is available in store as this will guarantee that i will get what i am looking for, however i wont get it on time even if i order an overnight. I am so utterly disgusted and disappointed in this service. The least i expected was that i am told that i can place a new order and that i'd get it in time for Father's day, but no instead i got a 'sorry its a new system', This should not be your customers problem!!!