Online order went otherwise on top of that customer service !!!!!

Alexandra Mall Sportscene recruit suitable employees!!!!Worst customer service received ever !! So I get an sms saying my collection is ready for collection, I decide to go the following day. I get there give the lady asks for my ID , I give it to her. She comes back and says your order isn't here. WOW , WHAT NEXT !!!I had to ask questions instead of her explaining what's gonna happen,l. "how possible is that cause I received the sms? Will I get another one when it's here? Did ig get lost in the sea on its way her?Is this *****?" Firstly she says it's not her problem cause she doesn't work with the online people. I tell her no one said it's her fault but speak properly. The lady needs to be trained honestly. I tell her please communicate with the online department about this matter. I can't be wasting Money to go get an order that's not there then she keeps quiet. The lady is grown so loud & speaks African taal Sepedi. Her attitude really was intolerant. I asked for their names before leaving the store (the guy who was there & her name) they just keep quiet. I ask again. I then tell them if you don't want I'll take you pictures. The guy then says"YOU HAVE NO RIGHT". Should we speak of rights ? I do have the right to know who I'm speaking to!!! The guy goes to the backroom and the lady hides her face when I take out my phone. Lol I've never seen such silly people... Sportscene will lose customers because of those two!!!!

Recruit suitable please!!!