Online Order Mess Up sportscene

<p>I ordered items online, on black friday the 25 November 2016, received ans sms on the 28th November 2016 stating that "Sorry we had to make an change to your order" nothing else, when I check online it states that the order has been returned. Which is two contradicting statements. I then called the call centre, spoke to Carr(unsure of the spelling) and Zanele Sikhosana on the 01/12/2016 08:56 both who was very rude, she state that i am unable to get the order.the order number ***692522. sportscene need to find my order and the deliver as i have paid and i need it with the price that was placed online. Zanele Sikhosana declined that i speak to her supervisor Cheryl Theodore stating that she is out of the office. i am not happy with the level of service given to me, i was advised that the tfg online orders was very slow and i dont understand that i as a customer fit in. all i know i placed a order and i paid yet i need the goods to be delivered as i have paid for it. Should i not recieve any response i will take it further as in meaning that TFG sportscene is not compliying with NCA, they have false adverti*****t. They even took my money as a payment ,why was it not refunded immediately because the knew they had llimmited stork. now i have to wait 7 days for the refund, this is pathetic and highly unacceptable.</p>