Online order cancelled
I ordered a takkie online which was on sale for Black Friday. I paid for it 4 days later they now telling me that the takkie I ordered is no longer in stock and cancelled my order. I then called the call centre and explained that they kept my money for 4 days and should I have heard about this before I would have ordered another takkie with the money that I paid. The call centre agent said theres nothing they can do and all they can do is refund my money. Why was I not advised before when I still had the option to decide if I wanted something else on sale. I am so annoyed and want a suitable replacement.
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Sportscene's replyOfficial
27 Nov 2018, 14:45 We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this. They will be in touch with you as soon as possible to assist. Thanks, The Sportscene team
Sportscene's reply27 Nov 2018, 14:45
Official
We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this. They will be in touch with you as soon as possible to assist. Thanks, The Sportscene team
's updateReviewer Update
28 Nov 2018, 18:04I don't know if THE FOSCHINI GROUP cares about customer service but not 1 person has contacted me yet. I am waiting on a refund for another order since Saturday and nobody even bothered to call me. When I called the call centre they said I should wait until Friday and if I still have not received my money by then I should call back? uhm no why cant they call me. I placed 3 orders and the last order is processing for 4 days so I called the call centre because the address I gave is my work address and they said delivery will be in 3-5 working days and seeing as though it is the 3rd working day already I know it wont reach me by Friday and next week I will not be at this address. So I called them and the lady I spoke to Fatima was extremely unhelpful. So I asked if she could find out where my order is and by when it will be shipped, she told me to call back Friday if I didn't receive it. Uhm hello if there is a problem on your side why must I keep calling you? So outv 3 orders zero is a good experience. I feel like the call centre agents are lazy and upon requesting to speak to a manager, she said I cant guarantee he will call you back today. WHY? he is still there why cant he call me back when he is done? Totally have had it with THE FOSCHINI GROUP.
's update28 Nov 2018, 18:04
Reviewer Update
I don't know if THE FOSCHINI GROUP cares about customer service but not 1 person has contacted me yet. I am waiting on a refund for another order since Saturday and nobody even bothered to call me. When I called the call centre they said I should wait until Friday and if I still have not received my money by then I should call back? uhm no why cant they call me. I placed 3 orders and the last order is processing for 4 days so I called the call centre because the address I gave is my work address and they said delivery will be in 3-5 working days and seeing as though it is the 3rd working day already I know it wont reach me by Friday and next week I will not be at this address. So I called them and the lady I spoke to Fatima was extremely unhelpful. So I asked if she could find out where my order is and by when it will be shipped, she told me to call back Friday if I didn't receive it. Uhm hello if there is a problem on your side why must I keep calling you? So outv 3 orders zero is a good experience. I feel like the call centre agents are lazy and upon requesting to speak to a manager, she said I cant guarantee he will call you back today. WHY? he is still there why cant he call me back when he is done? Totally have had it with THE FOSCHINI GROUP.