online application

i have app**** for store card online and recieved an sms that required me to send copies of id and latest payslip via watsapp which i sent on the 29/11/19. on the 02/12/19 i recieved the same sms i then went to submitt my documents at midlands mall at sportsene today i recieves an inbox messege via facebook that i sumbitted insufficient documentation with ref number ***9 my id number ***