NO REPORT BACK

I BOUGHT A NOKIA ASHA AT SPORTSCENE IN AUGUST 2014, THEN IN JANUARY 2015 THE PHONE WENT BLANK , I THEN WENT BACK TO SPORTSCENE FOR REPAIRING AND THEY TOLD ME THEY NEEDED TO BOOK IT IN. SINCE THE DAY I LEFT MY PHONE NO ONE HAS EVER BOTHERED TO CALLED ME I WAS THE ONE FOLLOWED THE MATTER. THE GUY WHO TOOK MY PHONE RESGINED AND I WAS REFFERED TO SOMEONE WHO HAD NO IDEA ABOUT MY PHONE. I KEPT CALLING AND I WAS TOLD THAT THE MTN GUYS WERE ON STRIKE. UNTIL I STARTED PUSHING THE MATTER, THEN I WAS TOLD THAT MTN SENT ME AN SMS THAT THE PHONE WAS NOT THEIR MATTER BUT IT WAS MINE, THEY SAID I DAMAGED THE PHONE WITH SOAP AND I HAVE TO PAY A FEE FOR IT TO BE FIXED. AT FIRST I WAS TOLD MY IME NUMBER DOES NOT CORRESPOND. I FEEL THAT THIS MATTER WAS NOT TAKEN INTO CONSIDERATION AND THE PHONE WAS NEVER TAKEN FOR REPAIRS.