No Loyalty toward longstanding customer

It's disappointed to know that if sportscene want customer and people to open account they willing support. But after you as a customer prove loyalty and encounter a bad time in your payments they can't prove any assistance or loyalty. They are not even able to give a courtesy call. I've went out of my way to ensure that I pay back what I owe them without them using measure to get money from me, because I see myself as responsible and have proven that to them over the course of a 14 year relationship with the company it's the first time that I've been in such a financial situation with the company and it pains me to know that they want to destroy my good reputation I work on for so long. I've previously launch a complaint and they have a debits collection agency call me on their behalf yet the complain is against sportscene even after receiving all money due to them. What more do I have to do now and account that is paid in full is add of fees that has no relevance because I paid my debits with them I need someone from sportscene to contact me so we can resolve the matter ones and for all before I take some step that will not be nice for the image of this company. I'm very disappoi