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masego N

1 reviews | Active since Apr 2013

28 Nov 2015, 15:03

NO DELIVERY,HORRIBLE CUSTOMER SERVICE

I went into a Sportscene store,looking for a size 4 classic white Airforce 1 Mid, which I found , I then asked the saleslady to book it and keep it aside for me till my daughter who I was buying the shoe for arrived, she did so, and said she'd keep it aside, another sales man Khanya who was highly rude and disrespectful , took this shoe from where it was put aside and sold the shoe to other customers who I'm sure he knew personally. This was the last shoe and my daughter arrived to nothing, the entire time I was in the store waiting upon her arrival,I did not leave and yet he sold it and showed no remores but instead displayed his lack of manners and rudely addressed me. The manager said she would find the shoe and have it delivered to us personally, before the 5th. We want that shoe before the 5th as they have promised. And Khanya should be dealt with.

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Replies (1)
Sportscene
Sportscene's reply30 Nov 2015, 13:05
Official
Hello ayandanomvuyonxe,

We're so sorry to hear you had a bad experience in our store! This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you directly.

Thanks,
The Sports Operations team