No customer service (wrong Billing)

Good day i am very dissapointed I did a online purchase around 3rd July 20200 for over 3K at Sportscene Online one of the items was never delivered and after calling more the 5times to follw up what happened i was told the item is damage so it wont be despatch to me A credit will be passed immediately for the item ( a pair of sneakers) the amount is, R749 to be spesfic that was around 10 July Until today and making a call to them everu week eatleast 2 a week i just get answers that dont make sense and no customer service My RM no they gave me 249326 on the 6 August at 11:18, saying the credit will be done Until today 18 August 2020 still nothing a new statement has run called twice again for the morning to solution to my credit I am very dissapointed in TFG - spefic Sportscene online this time around because the reason i moved from walk in shopping to online they where very accurate and professional.. Please dont blame it on the Lockdown

Regards Hayley Boyce TFG customer for over 15years