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phindile N

1 reviews | Active since Jul 2014

14 Mar 2018, 14:10

Newtown junction sportscene not the best scene

So yesterday I went to go collect my new card at sports scene in eloff str and ofcoz to activate it you have to purchase something which I purchased a few items with the help of each kind gentlemen I shopped up a storm and they wer sweet and helpful the only mistake they did was give me 2 sneaker protector which I decided to return one at the newtown junction as I had to do other stuff within the junction.I regret it,so I got to the sportscene at newtown junction and asked to return the protector as I was given two the gentleman at the counter was clearly not in the mood today as he was just complaining the whole time,asking why am I returning it to this store and not at eloff were I bought it,why is everybody returning things to the store today(as if I can read minds of every person who returned items).I then said to him that if he doesnt feel like assisting me its no problem as he is not held at gun point,he then said if I dont help you u will then complain and I then said whats the point coz I will complain anyway as from the onset you didnt want to assist. Now he could have been joking or he could have been dumped bt as a customer service person you dont always have to talk to your customers just greet them ask the problem and bob is ur uncle really.if it was a joke it was a horrible one,never again I will just stick to the one in eloff or kerk as they really welcoming

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Replies (1)
Sportscene
Sportscene's reply14 Mar 2018, 16:01
Official

Good day phindile

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sportscene team