New To Online and Already Sucking

I DO NOT KNOW WHAT POPPY BUSINESS YOU ARE RUNNING WITH YOUR ONLINE WITH YOUR ONLINE SERVICE. I PLACED AN ORDER YESTERDAY AND YOU FORCED ME TO PAY R75 FOR EXPRESS SHIPPING TO DELIVER THE ITEM THE NEXT DAY AND WHEN I DO, I GET HALF OF MY SHIPMENT WITH NO EXPLANATION AS TO WHY THERE IS ONE ITEM IN THERE AND ONLY WHEN I CALL TO FIND OUT WHY YOU HAVE NOT DELIVERED BOTH ITEMS YOU TELL ME THAT \THE ITEM IS COMING FROM JHB BECAUSE YOU NEVER HAD IT IN CPT"LIKE THAT IS ANY OF MY PROBLEM AND MAYBE IF YOU CARED ENOUGH THAT TO JUST DEBIT MY ACCOUNT FOR YOUR PAYMENT AND TOLD ME THAT THERE WOULD BE A DELAY IN THE DELIVERY"