negligence affecting me negatively

<p>I arranged for a debit order of R160 on my sportscene account. The debit orders has been going off for a while and suddenly it stopped. I changed my cell phone number and called to update it and also received an SMS thanking me for payments made in April. My debit order was stopped and I called several numbers about 5 numbers to be assisted with a reason to why my debit order was stopped, I was told they must find out with the lady that submits the debit orders in customer care. For the 2 months that I have not been debited No one called me and this a fear will affect my credit profile negatively due to the negligence of sportscene, Then when I finally call them to make contact with them they advised my new cell is not updated however I received an sms to my new cell number, the lady then probs when am I paying the arrears of 2 months like it was my fault. I advised her I called standard bank to check why am I not getting an SMS that sportscene debited and standard bank advised sportscene never submitted a debit order on my account. I am not running away if I wanted to then I would have not called them, yet the collections agent did not even attempt to make a suitable arrangement with me she just asked for the full arrears even though they inconvenienced me. I want my credit profile to be updated correctly as I did not delibrately miss debit orders.</p>