MOST UNPROFESSIONAL AND PUTRID SERVICE

I place an order on the sportscene online shopping for the first time on July 7th 2015, as per the website it takes 3-5 working days to deliver. Every time the order gets cancelled by TFG and I have now placed numerous orders but still have not received the item!! I have posted on here before and Operations by the name of Joleen Pretorius responded and confirmed it has been escalated to the relevant department and it would take 2 working days. I havent received feedback and if I dont follow up then nobody bothers to respond to my emails or even call me as the customer. The item I ordered is not available in any of their stores and has taken so long to be resolved that the item is now out of stock. Joleen confirmed 3 days ago that the complaint has been escalated to the E Commerce department, customer service calls me to try and place the order again but how can I when it's out of stock? Without the customer Sportscene or TFG wouldnt exist but it has been made clear that they could not be bothered to render any sort of solution or service to the paying customer. What has happened to customer service?