SK
SIBONGISENI K

1 reviews | Active since Jul 2018

27 Jul 2018, 11:35

MISSELLING

i just went to Sportscene Bethal branch to buy myself a pair of sneakers that are marked down,i was then told by Sanele at the till that i will have to buy a pair of wipers which costs me R99.95 extra in order for me to qualify for the discount,but on the slip its punched as 2 separate items of which i had no intentions of buying the wipers. I then called their customer care and i spoke to someone who transfer my call to Lee-Ann at online shopping who told me straight that she is not glued up with whats happening in the shops which i agree but she needed to find out for me. i am extremely dissatisfied with the service i was granted i felt that those wipes are a total mis-selling how could it be that you are forced to buy something you dont require especially when those terms and conditions are not displayed where their prices are displayed but only at the till point

i require an explanation

0
Replies (3)
Sportscene
Sportscene's reply27 Jul 2018, 13:50
Official

Good day SIBONGISENI KUBHEKA

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sportscene team

Best regards,

SK
SIBONGISENI K's update02 Aug 2018, 09:29
Reviewer Update
I am still waiting for the manager to call me its 6 days already
Sportscene
Sportscene's reply07 Aug 2018, 14:04
Official

We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Sports Operations team

Best regards,