Late Delivery on Express Method

On 4 November, I placed an order for a pair of shoes as a gift around 9am. I selected the express method, but still no delivery on the 6th. I called Customer Services on the 5th, I was told that my order was only processed on the 5th,yet I placed it on the 4th. I received an email on the 6th saying that my order is out on delivery at 12:39. I called them again, twice, on the 6th and both consultants told me different things. The first one said that I would receive it before 5pm. The 2nd consultant, at 17:30, said that I would receive it on Monday.<br> <br> What is the point in paying extra for the express method when I have to wait as long as if I selected the Standard method. I am so disappointed in the service. The unfortunate thing is that half the products cannot be found in the actual stores, or they don't have the size or colour in store, leaving me to purchase online. <br> <br> Your administration needs to work on efficiency and prioritisation. And perhaps look into utilising a different, reputable courier company.