INSURANCE SERVICE ****... very bad customer service

Item: Sportscene
Rating: 1
Author: CHAROLAYE H

<p>SPORT SCENE George DO NOT PROVIDE THEIR CLIENTS WITH THE CORRECT DETAILS WHEN IT COMES WITH INSURANCE. They (Dillon George CBD) are now stating that insurance for my phone only cover technically problems (that is what warranty is for) and not liquid damage or any physical damage. Insurance is paid extra on account and we were advised that it covers physical damage. I would say never buy a phone from SPORT SCENE we had to return the TAB twice as it kept on freezing from the beginning... very bad service wont even buy clothes or shoes there.</p>

Helpful (0)

Replies (3)

Sportscene's replyOfficial

23 Mar 2017, 09:38

Good day CHAROLAYE hector

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sportscene team

Sportscene's reply23 Mar 2017, 09:38

Official

Good day CHAROLAYE hector

Thanks,

The Sportscene team

CHAROLAYE H's updateReviewer Update

26 Jan 2018, 11:37

Thank you to the manager who called me and had this issue sorted. Atleast there is someone assisting the clients.

CHAROLAYE H's update26 Jan 2018, 11:37

Reviewer Update

Thank you to the manager who called me and had this issue sorted. Atleast there is someone assisting the clients.

Sportscene's replyOfficial

26 Jan 2018, 13:40

Good day CHAROLAYE hector

Thanks for your positive feedback. We’ll be sure to pass it on to the team.

Hope to see you in store again soon,

The Sportscene team

Sportscene's reply26 Jan 2018, 13:40

Official

Good day CHAROLAYE hector

Thanks for your positive feedback. We’ll be sure to pass it on to the team.

Hope to see you in store again soon,

The Sportscene team