Insults from Sportscene manager

The disrespect I got from the manager of Sportscene Westgate on 09.10.2020 is beyond words.I bought 3 items in Canalwalk transaction #CR*** on the 19th Sept. I saw Nike pants I liked in Maponya last week but didn't have a size I was told Westgate had stock. Drove to Westgate to do an exchange with one of the 3items I bought from Cape Town & looked for the receipt and was surprised when I couldn't find it. The lady then used by account to do the exchange. I told her the price she credited me for the pants I brought back was incorrect it was less than what I paid she said that was the price R659.00. I then took the new pants for R1100. Just as I got to the door going out I searched my bag & found the receipt immediately went to the lady and showed her the price she used was indeed incorrect because the slip says R719 meaning I was credited back less than what I had paid. She (Presh) & mbatha told me there's nothing they can do to reverse. It means the items had a further mark down from the time I bough it. At that point the store manager Thabo/Tshepo had some rude remarks saying "such things annoy him directed at me" I overheard him and asked him what did he just say to which he responded in a loud and rude manner "Why do you people lose receipts?" I then pointed the receipt and asked if I lost the receipt what was this? Then told him he doesn't have the right manner of approach and cannot speak to customers like that. 1. He did not acknowledge me as a customer let alone greet me. 2. Didn't ask to offer assistance or get my story. 3.Accused me of losing my receipt when I had it. 4. Had I lost the receipt does he know if I was ****** or hijacked and my bag taken with the receipt in in? does he even care? 5. He was not wearing a facemask the entire time putting myself, customers and his staff in a health risk by not following Covid level 1 rules.When I took a pic of him he said "I don't care you can make me famous take a picture & do whatever you want" throwing his hands at me and then left me there unattended. I waited trying to call customer care with no luck, no response. Presh at the till (shocked) by his manager then said she can't do anything because the store manager has walked away. I spent 25mins more at the store thinking they'll rectify the error, apologise for the mistake, credit me correctly and apologise for humiliating and disrespecting me in front of the entire store. It didn't happen. I left the store lavid. I've been a TFG customer for about 14yrs, my account never been handed over or suspended I've always paid on time and loyal from Foschini to @home this is the first time I've been disrespected, insulted and treated like this. I went to Cresta Sportscene and asked them to call Westgate because they did not give me a copy of the credit note where I was short credited they did not pick up, I also called them on my cell no answer. I had to drive from the North back to Westgate again my time and money on petrol stood on the line again. The manager saw me again and didn't do anything it took another 20mins looking for the credit note and I was charged R44 by the app I use (Scannerapp) to scan the credit note. Then left. I want to be refunded the difference from the credit note, an apology from the manager for treating me like absolute piece of s*** and the humiliation and want a refund for the Nike pants of R1100 because clearly my worth as a customer means nothing to TFG and it's stuff. I can rather get it from a Nike store where I will most likely be treated with outmost respect as a customer. I've wasted so much money on petrol and time over nothing. From the onset could they not have found a way of getting the correct price from the system because I gave them the store card I purchased with at Canal walk or check from the system the item's price on the 19th September when I made the purchase? So much for customer service, It is pathetic and an insult. I've never in my life experienced such and pray it was the first and last. It's an experience I will unfortunately never forget. My entire day on Friday was wasted spending so much time back and forth at Sportscene. My number ***. Email ***