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Chad R
1 reviews | Active since Sept 2011
02 Dec 2018, 07:20
Incorrect shoe size in correct box???
I ordered size 9.5 UK shoes on black Friday. However the shoes inside the box were 8.5 UK. The box clearly reads 9.5 UK.
I was unable to track a 9.5 at any of your Cape Town branches. I managed to get a 9 at your Parow branch where they were very helpful.
However I'm still not convinced with the fit. The fault definitely lies on your side for having the incorrect shoes in the box. I have pictures as proof and the staff at Parow can also verify this.
What can I do to get the size I ordered and paid for?
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Replies (2)
Sportscene's replyOfficial
03 Dec 2018, 16:17 We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this. They will be in touch with you as soon as possible to assist. Thanks, The Sportscene team
Sportscene's reply03 Dec 2018, 16:17
Official
We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this. They will be in touch with you as soon as possible to assist. Thanks, The Sportscene team
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Chad R's updateReviewer Update
05 Feb 2019, 16:22A lady at your Canal Walk branch managed to source the correct size shoe. It took a while but a big thanks to her.
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Chad R's update05 Feb 2019, 16:22
Reviewer Update
A lady at your Canal Walk branch managed to source the correct size shoe. It took a while but a big thanks to her.