***********, rude and unapologetic staff

I paid my Sportscene account in full in June 2015. I requested for them to close my account and soon after (a week) I called to have them cancel that request as I wanted to purchase. I spoke to 2 call centre agents and 1 branch employee that confirmed that my account is not closed, On Saturday I went to purchase a sneaker and they advised that my account is closed. I then had to speak to the call centre that asked security questions that I failed because I didn't confirm the correct address (I have moved times since opening this account). I then was asked to send in a POR and ID and they will give me feedback on Monday (Today). I am ****ed because firstly my account should not have been closed and secondly they wasted 1 and a half hours of my time in the branch on Saturday and after all that I had to lay- buy the sneaker until my account is sorted. This morning I called the CC and was assisted by a rude agent named Khanyisa. A team leader then assisted me and didn't apologise once after I complained about my experience and his staff and his name is Xavier. I would like this sorted out today or I will most definitely take this further until I find some resolve.