1 reviews | Active since Mar 2009
I mean *** !
Last week I walked in the Scene in Gateway Durban, the staff there were very helpful and tried by all means to assist. All I wanted to do is pay in Durban and have them collected in Canal Walk Cape Town by my little sister who is a student. After finding out that it won't be possible , I then eft'ed funds for the item to be purchased directly in Cape Town. That too was a mission with Canal Walk NO FEEDBACK !. I can't understand why when a store does not have a size are you charged R30 for having the item brought the shop. I mean it's not my fault you under order sizes. So I can't pay in Durban and collect in CPT, When I want to pay in CPT it's R30 more because they don't have sizes. Now I have purchased the item online to have it delivered in Durban then courier it to Cape Town. THAT TOO ! THE ONLINE SERVICE SUCKS. I DID EVERYTHING BUT I GET A EMAIL STATING I SHOULD MAKE PAYMENT. FOR WHAT ? I THEN CALL CALL THE CALL CENTER !!! I'M NO FURTHER THAN LAST WEEK WHEN I WALKED INTO THE GATEWAY SHOP. NOW 750 THAT I EFT'ED 750 FROM MY MARKHAMS ACCOUNT GONE. NOTHING TO SHOW FOR IT. LET ALONE THE TIME AND CALLS I MADE TO CANAL WALK, THE CALL CENTER, TIME AND MONEY LOST . DISGUSTING !!!
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We have sent your comments to the Area Manager and they will contact you directly during the week.
Regards,
The Sportscene team
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We have sent your comments to the Area Manager and they will contact you directly during the week.
Regards,
The Sportscene team
