RS
Raywynn S

1 reviews | Active since Aug 2016

17 Aug 2016, 09:05

I'm leaving this Company

<p><br />Hi<br />I'm so disappointed as to what just happened in the Sportscene store Golden Ache, I started my morning good, very well and excited as I was saving for this sneaker I saw online and I was in store to purchase it this morning..</p> <p>What got my morning so bad is that I got to store wanting to purchase myself a sneaker from store this morning because i have been saving up for this because i was waiting and looking for this specific sneaker. I come to store looking for assistance no one is there i walk to the section which holds the specific sneaker on display. i take down the sneaker looking for someone to assist me i walk up to the young man in store, that works in store. I greet him asking if they have the sneaker in a SIZE 10 he laughed and walked away.</p> <p><br />I look at him thinking he is going check in the backroom, i walked after him just to make sure he was going to assist me i ask him the same question he looks me says no, i ask him where can get from one of the branches he says he doesn't know.</p> <p>the fact that im upset was the way he treated being a customer. it was so demeaning, i was so excited to get myself this sneaker but after what happened i decided not to ever buy anything from Sportscene or TFG again. i know I'm just one customer and me leaving has minimum cost effect on you but for me being a Customer Service Advisor knowing how customer should be treated and the way i was handled spoiled my hold day for real. You do not provide service, it is like they are doing me a favour. When I am the customer and they should be assisting and pleasing me. I was not unreasonable or rude so I do not understand the reason for the service I received today. What happened to customer coming first, what happened to saying sorry we do not have this in stock, or let me check if we do have stock or any other branch has. At no point was this done and based on that I am disappointed in how I was treated in your store. I will never go to your store again.</p>

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Replies (1)
Sportscene
Sportscene's reply17 Aug 2016, 12:56
Official

Good day Raywynn Solomons

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sports team