I bought grey and got red instead

Please tell me what must happen:<br> 1. My delivery was late, why, I don't know.<br> 2. I ordered a grey jacket (see below), and I received a red one, a colour that is no where near to what ordered or saw on the website.<br> So now I must use MY money to return or exchange the jacket, furthermore, now the price on the website has increased and my size is no longer available... Please explain what I'm to do, how has this benefited me as a customer? I bought online for convenience, not frustration.<br> <br> I sent an email to customer service, and in shot, this I what I was told.<br> They collect the item and I'll get a refund of R479, and have to repurchase the item, which is now R599.<br> I bought a grey jacket as shown on the website and as shown on the invoice, I did not buy a red one, so now I'm the one who has to suffer due to you incompetence?