SJ
Sinead J

1 reviews | Active since Oct 2015

21 Aug 2016, 09:22

I am done !

<p>I am appaled by the stupidity of those who call themselves MANAGERS at Sportscene. </p> <p> </p> <p><br />I logged a complaint last week and was not assisted. I logged it again and was contacted by a manager called Maureen or whatever her name is and was told I can return the product to sportscene in Westgate Mall. I had to take off from work AGAIN, for the third time and for there, the store does not even know who the hell Maureen is.</p> <p> </p> <p><br />I get another call telling me that I have to go to the store in Guateng lol are you fvcking kidding me! I live in fvcking Western Cape, Cape Town and please do enlighten me on how the peteroliverandsweets am I to get to a fvcking different province to return one simple thing.</p> <p> </p> <p><br />Then the lady who called me Janine, I think her name is stillvjas the nerve to give me an attitude and tell me "well that does not help me bue" and hangs up... wow! Is this how complaints are dealt with? Making your clients even more irate?</p> <p> </p> <p><br />Y'all quick to take my fvcking money and send me statements for account repayments but can't assist probably one of your most unhappy, but most loyal client. </p> <p> </p> <p><br />You know what? It is alright! Keep your shxt! </p> <p> </p> <p><br />I will never buy anything from you guys again! I'll be settling my account and closing it.</p> <p> </p> <p><br />Because I don't even know why you have an online shopping facility when it is closed on Sundays but you're allowed to purchase. Then send an email where one can edit or cancel an order and when you attempt to you get an error that talk experiencing technical issues.</p> <p> </p> <p><br />Who's problem is that!?</p>

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Replies (1)
Sportscene
Sportscene's reply21 Aug 2016, 09:57
Official

Good day

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sportscene team