Horrible service
<p>I went to Sportscene at Protea Glen Mall to purchase new tekkies, upon paying my new item the lady at the shop swiped my card the first time, she then told me the transaction didn't go through, she then tried again. After the second time I received 2 messages from my phone stating that 2 transactions have went through, I then informed the lady, she then said the first one will be reversed immeadiately. After 5 days I noticed the transaction that I was told would be reversed had not materialised. I went back to the shop to tell them about the non reversal of the transaction. They then promised me that after 14 working days the transaction would have been reversed. Till today (3 weeks) I haven't received my money back. This has been the worst service I have received from any service provider. I am very angry and frustrated. Please Help!</p>
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the Area manager, who will get in touch with you directly.
Thanks,
The Sports Ops team
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the Area manager, who will get in touch with you directly.
Thanks,
The Sports Ops team
Well thanks for all it's worth. You will excuse my scepticism about getting a response from the Area Manager because I have heard that line many times "we will get back to you". Miracles do happen sometimes I guess, I will have to wait and see.
Well thanks for all it's worth. You will excuse my scepticism about getting a response from the Area Manager because I have heard that line many times "we will get back to you". Miracles do happen sometimes I guess, I will have to wait and see.
We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Sports Ops team
We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Sports Ops team