Horrible service

<p>Good day , I purchased a dungaree at Sportscene Rosebank Mall and i was helped by Tersia . Only to find out that it was not my size , i then went to the store for an exhange and she checked and saw that the size i wanted is at another branch and promised to do a swap for me. She then called me on the promised date and told me ther was a delay but to cut the matter short today 19-7-2016 at 2pm i went to the store and i received terrible service from a guy called Archie and as i was trying to explain what happened , he gave me an attitude telling me that i am putting the blame on him , he did not want to listen to another and was shouting , even another ***orker asked what was happening and he answered rudely at him, talking about me. I then asked a lady to check which store would have the size and it seems like the size i was looking for was sold out. I then opted to return the dungaree and get my money back, Archie told me to come after work as they had no money at the store, the lasy asked how i paid and i said by the card, she asked credit or debit card and then Archies answers sarcastically that she is using a debit card while i was using a credit, even that who does that he showed no respect and lacks customer service. i then gave him my card he did what he did , gave me receipts to sign , i then heard him informing his ***orker instead of me that it will take up to 3 day. I asked him when will the money reflect on my account he said he does not know , i told him that i heard u saying it will take 3 days why cant you tell me the same information because its a refund and by right i was suppose to get the money before the leaving the store , as i did a cash purchase. I am utterly dissapointed by the service i received. and I am very upset right now i dont think i will ever go to a Sportscene store again because of that horrible service i received. </p>