HORRIBLE CLIENT SERVICE & POOR CLIENT SATISFACTION

I placed an order on Black Friday and then the company decides to email me and tell me that my order has been cancelled due to insufficient stock/ damaged goods. As a consumer, how is that my concern as I placed an order online on BLACK FRIDAY to save. It has been 13 days and I have not received my refund.

this is pathetic service and client satisfaction. If our needs as a client cannot be met through an online channel then it should not be promoted in the 1st place. This is my first time ordering online from Sportscene/Totalsports and this experience has been very unpleasant.