********** customer service
I purchased an item online and I was given the wrong item i took it to the Sportscene in Phoenix plaza as its the closest branch to me when i got there the staff and store manager advised me that there is nothing they can do for me at the store because the item is incorrect, they kept the item said they contacted online support it would ve fetched from them and credited to me.
I was extremely unhappy with the service at the Phoenix branch so i contacted the online support the very next day and the agent i spoke to advised me that the Phoenix branch could have and was supposed to help me by taking the item and doing the credit to my account, then i was asked by the agent to go back and pick up the item from the store and online support would arrange a courier to fetch it directly from me.
In the same week it was fetched from my home on the 25th of June it is now almost a month later i have not received any feedback regarding this item and my account has not been credited either, i have sent dozens of emails to online support and madr the same if not more called to them as eell but no response or feedback whatsoever.
I am beyond frustrated and disappointed with the service from sportscene there are so many people that i have spoken to for help and not one of those staff have assisted me, i am the customer but i am the one who has been going back and forth for this item wasting my time and my airtime to sort something out that was never my fault to begin with.
I was given the wrong item, i received no help at the store i received no help from online support either. There are so many staff involved here and because of their incompetence i am the one paying not one person of the 10 that i spoke to logged my compliments or refund the store manager of the Phoenix branch who was supposed to be the one person to handle this and he turned me away, this type of service is ridiculously ********** and pathetic for such a big group.
The Phoenix branch is by far the most *********** i have ever come across, no effort what so ever made to help the customer, online support is just taking calls but not logging anything how ridiculously frightening is this level of service.