HIGHLY DISAPPOINTED AND DISGUSTED!!

I've ordered a pair of JNR Van's for my daughter online after struggling to get her size we finally did made payment on 30 Nov, takkies was delivered today only to find the shoes are so blady dirty no wrapping or paper inside the shoes like we always receive them, soles are filthy, the inner part of both shoes are so dirty!! So it's clear those shoes were worn by someone else who brought it back to the shop and when we ordered online it was sent to us WHAT THE HELL!!! I order online to avoid long queues and all my other items received was always on point but this is utter ****!! I've sent 2 emails already one to customer service and the other to tfg online shopping all I've been getting all day is ticket numbers and they will get back to with 24 to 48 hours!