HERM**** SPORTSCENE PATHETIC SERVICE/REFUSAL TO RETURN DAMAGED GOODS

I hereby want to express my utmost disgust towards SPORTSCENE Herm****, as a TFG customer I am utterly disgusted by the manner I was treated by Nathan Gardiner, a person who recently started at Sportscene Herm****. I wne their on Monday 6 NOv '17 when JP the consultant said he will assist me with either a refund or an exchange from another branch. I lay-byed the shoes 3 months ago and paid it up last month on the 25th when I received the shoes, I haven't given the shoes to my brother to wear yet as it was a gift to him. To be precise he only wore the shoes twice, and on both occasions to church...................................We noticed after the 2nd wear their is a hole on the shoe, this being the reason why we wanted return it to the branch. To my astonishment Nathan had a stinky attitude and spoke to me in a very disrespectful manner, and said the shoes has been abused. Clearly that is not possible as the shoes is still brand new, and I cannot declare why the shoe now has a hole in it. YOUR SERVICE IS REALLY PATHETIC NATHAN GARDINER, TO THINK YOU HAVEN'T EVEN WORKED FOR SPORTSCENE FOR VERY LONG AND THIS IS HOW LOYAL CUSTOMERS ARE TREATED, NO WAYS SPORTSCENE THIS IS A HUGE DISGRACE!!!!!!!!!