Furious

Extreme disappointment with the service from TFG Group. I was embarrassed at the Fourways Mall Sportscene store on Sunday 15/11/2020 after being informed at the till that my card is blocked due to my work contract coming to and end, which is absolute ******* - I no longer even work at the company when I first opened my account. I left them almost 4 years ago. My account is been paid every month on time. I have absolutely no idea who has informed TFG that my contract is up. I have never updated TFG on any movement of my work history and don’t find it necessary especially when i’ve been a loyal customer who pays their account on time. The cashier was just as embrassed as I was as everytime she called the customer service line the call centre agent was absolutely rude to drop the call when the store employees contacted them. In this time of Covid 19 we are still loyal customers who are still paying our accounts which is helping people stay in jobs. I’m sure there are people who’s accounts are in arrears yet don’t have to deal with nonsense like this.