LB
Lesego B

1 reviews | Active since Mar 2009

01 Jun 2015, 12:05

********** Account Opening

On 21 May 2015 I received a payment statement with regards to account number *** relating to a supposed account that I have no knowledge of. I have not opened an account with the respective store and have never set foot in that store. My identity document was used **********ly since I was ****** on the 22 April 2015. I emailed the TFG ***** Department to alert of them of this and requested information pertaining to how the account was opened. Till to date no infomation has been forthcoming. How does a store open an account without proof of residence and without confirmation of employment? I have requested proof of the application form, records of where my employment status was confirmed, records of all till slips to date which amount to R7500 and cctv footage of all 5 stores where purchases where made to submit to the police officer handling the case. No feedback to date? Your credit application process is flawed and fradulent and I trust this will have no BEARING on my credit record. I want this matter closed and finalised. GIVE ME FEEDBACK.

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Replies (1)
Sportscene
Sportscene's reply01 Jun 2015, 13:58
Official
Hello shibez,

Dear shibez

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.