SS
Samantha S

1 reviews | Active since Mar 2018

10 Mar 2018, 02:48

***** on Account

***** on my husbands account.He payed his account done the 1st week in september.Never attempted to use the card again.Today he opens a statement that shows he ows R6000.When he looks for his card he relised the cashier never gave it back.sportscene have been constantly asking him to come change his card because it was an old card.The one day i went and pay his account they changed it without me asking i said to them this is to easy especially if its not needed for him to sign.POOR POOR POOR system inplace from you sportscene TFG group.IF his signature was at the back of the card and the cashier did his or her job to compare the signatures after already failing to give the clients card back at payment this would never had happened...Or is it the Cashier that kept the card and went on shoppingspree.My husband will not pay this we want answers Sportscene to your poor system and incorreclty trained cashier.I wouldnt let this go.Prepare yourself for me...

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Replies (1)
Sportscene
Sportscene's reply10 Mar 2018, 11:41
Official

Good Day Samantha

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks

The Sportscene team