jM
johannah M

1 reviews | Active since May 2015

07 Nov 2015, 19:45

*****

On the 2nd of November I went to small street Sportscene to buy size 8 all star and only to find out that they have it but is odd pair and their system was also offline.The lady who ws helping me did manual sale and only to find out that they have an odd pair.One of the sales assistant offered to go nd check it for me from other Sportscene and then after 10min he called and said he couldn't find the size I am looking for.The lady cancelled the transaction on the manual book and give me the copy that is written cancellation but I ws so upset when I find out that the sale was captured on the 04th of november at the same store and I found thz because the clothes I wanted to purchase were worth more than the balance I had on my account.I am very upset and after this mess its been sorted I will close the stupid account. I still have the copy of my cancellation purchase and I wil hv to get the guy and that lady who were helping me arrested because what they did is *****.

0
Replies (1)
Sportscene
Sportscene's reply09 Nov 2015, 11:29
Official
Hello madimej,

Dear madimej
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.