EXTREMELY BAD SERVICE FROM SPORTSCENE WALMER PARK, PORT ELIZABETH

Dear Sportscene, I am writing to express my extreme dissatisfaction as a customer. My recent experience at the Sportscene located in Walmer Park, Port Elizabeth, has left me deeply disappointed. On Saturday, 8th June 2024, I visited the store to collect items I had placed on layby, one of which was a Nike Cap. However, upon returning home, I discovered that the Nike Cap was missing from the bag containing the items I had paid for.

Returning to the store on Sunday, 9th June 2024, I sought assistance in resolving this matter, only to find that the manager responsible for the transaction was unavailable. Despite being directed to contact the Regional Manager by phone, I received no resolution. The Regional Manager assured me that the responsible manager would reach out to me on Monday, yet I have received no communication.

Despite my efforts to follow up, I have been met with unfulfilled promises and a lack of accountability. This level of service is unacceptable and reflects poorly on Sportscene's commitment to customer satisfaction.

I urgently request resolution to this matter, including a refund for the undelivered item. It is imperative for Sportscene to uphold its reputation and ensure that customers receive the service they deserve. I trust that swift action will be taken to rectify this situation and prevent further damage to your brand's reputation.