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caradpreez C

1 reviews | Active since Sept 2016

16 Jun 2018, 14:39

Experience nearing ****** at SportScene Kolonnade

I tried to purchase a pair of Converse at SportScene Kolonnade. Nobody offered to assist, even though the store was very quiet. A personnel member named Neyo was extremely unhelpful and obviously had no idea that part of his job description was to assist customers. He did not take out the padding in the shoe and when asking him where there are mirrors to see the shoes on me, he simply pointed his finger. I asked to see the manager, to whom he once again just pointed. The person he pointed at was not even the manager, but another customer, which caused a huge ruccus. After having turned my back himself as well as the other staff had a huge laughter party at me, a customer who actually expects service. I went into Totalsport Kolonnade straight after and their service was great. Manager on duty at SportScene was just as unhelpful after eventually having traced him: Bohlokwa.

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Replies (1)
Sportscene
Sportscene's reply16 Jun 2018, 14:48
Official

Good Day Cara

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sportscene team