Exchange policy up to ****

On behalf of a friend:

I bought a pair of Nikes online at sportscene as a gift for my wife. The sneaker happened to be on sale as well. I unfortunately bought the wrong size. My wife has tried to have it exchanged but sportscene doesnt have the correct size in store. Sportscene online have the correct size but wont exchange it, but is willing to refund and then i have to purchase it again at the normal price.

I think this is ******** and just a way to get me as a consumer to pay more for the exact same thing. I dont understand how you cant exchange it for me, but willing to refund it. Your process is up to **** and for a big retailer like TFG to not have a process in place is a joke.

I expect a phonecall so we can sort this mess out....