Empty Promises

<p>recieved a call from a consultant at vodacom collection to advise that my account is in arrears , advised her that i will take a loan from the bank to settle the account. She advised that if i pay my account in full they will be able to offer me a discount on the total amount.</p> <p>Spend the following day 14/09/2016 Applying for a loan with the bank , got the loan and i was advised to provide a settlement letter from the account . Later the day i called in advised the call centre agent i was promised that i would recieve a discount if i can pay the settlement amount , she escalated the matter to her team leader.</p> <p> </p> <p>He escalated the matter to his supervisor , received a call back from the supervisor and she advised me that there is nothing they can do as the consultant made a mistake and its a human error.</p> <p> </p> <p>This is very unfair as that consultant , caused me to take time off from work to apply for the loan and go through all the effort for no reason and all they can do is say its a human error.</p> <p> </p> <p>This is unfair and i want have been with this account provider for many years and the experience i recieved was very bad and i wont ever purchase from them again and i will advise all my frinds and family to about this mentioned.</p> <p> </p> <p>Thank you</p>