Dumisani at sportscene from Mall At Embalenhle should have customer service skills

Bad service I received from Dumisani from mall at Embalenhle.onthe 20th of May 2022 I went to the store to pay R450 on my account and I said I am swiping. Dumisani made a mistake and said on the screen I was paying cash instead of swiping and he said I should go to an ATM and withdraw cash and I said I can't because my lunch was over. He took my Id and promised to come at my workplace to fetch the money but he never showed up. I went to the shop after 2 days to look for him and they said he is off and they tried calling him and he was rude and hang up .I came to the store several times with no luck off getting him or my ID.on the 23rd of July 2022 I went to the store I found him a spoke to him and he was so rude and gave me an attitude and called me stupid. He said he was going to fetch my ID and I stood there more than 15 minutes and only to find out he is in the counter assisting other customer's. When I went there to him to ask if he was still looking for my ID and he was laughing and making fun off me. He took the ID from his wallet so my ID was in his wallet all this time. I would like the store to explain to me how do they allow their staff to take our particulars with them at home? And if a staff has made a mistake on the screen there are no options to cancell the transaction.Dumisani clearly doesn't know anything about customer service