Disgusting Online Service

I bought my 3 year old son a pair of sneakers on Black Friday 29th November 2019. The item showed in stock and available and the order went thew successfully and i even paid for the item. A day later my order got cancelled and the reason this was done was due to the item not being in stock. That is not even the big issue. Today is the 10th December 2019 and up until today i am still struggling to get my money back from Sportscene online. I went as far as to sending my bank statement to show the money was deducted and yet all i am being told is that it was sent to the finance department. The status online still shows Awaiting Manual Refund which is the status since the order wa cancelled by Sportscene Online. Honestly disgusting Service and never again will i do online busy with Sportscene.