Disgusting attitude

I would like to express my dissatisfaction and lodge a formal complaint regarding the conduct and service provided by two of your sales representatives, Thando and Emmanuel, who are employed at the Sportscene outlet located in East Rand Mall.

Thndo is extremely rude, disgusting and should not be employed anywhere. She has total disregard for customer service and clearly has no idea what it means. I am expressing my strong and intense frustration and anger regarding the ongoing issue of inadequate customer service and the blatant arrogance displayed by your employees towards customers. It is truly disheartening to witness the complete absence of any customer service skills within your staff, which leads me to question the effectiveness and thoroughness of your recruitment process. It appears to be deficient or lacking in some crucial aspect, as it is difficult to comprehend how individuals with such poor attitudes and behaviours were selected for these positions.

I had recently purchased two pairs of tekkies for my child, but unfortunately, he did not like them. Therefore, I decided to return the items to the store today, 27 November 2023. However, upon reaching the store and initiating the return process, I was informed that I could only return one pair. The store attendant further warned me that if I attempted to return both pairs, it could potentially result in my account being frozen.

I was obviously perplexed upon hearing this, as I had never encountered such a thing before. They claimed it was a policy, but failed to provide any evidence. It is evident that they are trying to make me look foolish. It should recorded that I, as a customer, go the store to obtain the goods that I want by spending my hard-eaned money, as it does not fall from the tree. I AM NOT COLLECTING FOR FREE. If TFG is big enough, to a point that they no longer need our money, then they should openly declare it so that we, as customers, can spend it elsewhere.

We have become increasingly weary of the ongoing and consistent lack of satisfactory service provided by your staff members, as well as their negative demeanor when interacting with clients. This not only reflects poorly on TFG, but also indicates a concerning disregard for the value and importance of your customers.

I sincerely look forward to receiving an update from you regarding the actions taken to effectively tackle this issue, as we have reached a point where we can no longer tolerate such nonsense.