Disgusted service

Today I went to Sportsecne in wynberg I felt so angry for the way I was treated and have been disrespected by two young guys, I went there to ask them what must I do, I bought a pair takkies there for my son in November 2019 but saw the sign of it tearing a litel that was in April but did not really take note because it's a brand name and I purchased it from Sportsecne but then got worse and the time I wanted to go to the store it was lockdown, this is what I explain to the two guys who like helped me with there stinking attitude the one told me "jy moet die eerste may gekom het jy Kani no will kom nie" I was like oh is this how you talk to a customer these days, affter I explain why I am only coming now, the other one was like ja you should read at the back of your slip, now on the other hand I went to the vault as well because I did buy a pair of haviannas for my son there witch also broke and I bought it the same time I bought these takkies at Sportsecne but I had no problem at the vault they helped and understood me very well and give me very good service and the was the second time I went to them to take a item back that broke and they were very good to assist me in a very kind manner, but for Sportsecne wynberg that two guys spoke to me in such a rude manner not even how can we help you nothing I had to ask my self can you please assist me but thy had a stinking attitude towards me and I will never ever buy at that store again I like spend over R15, 000 cash end of year to purchase items cash for my children every end of year this is very disappointing to think that these days they have no respect for there customers and they can stoop so low where a store witch just open the other day like the vault have such high quality service and now I have to sit with a pair of takkies witch the stitches came loose and was now told they can't help me but if you think the two months of lockdown was now also added to my return time witch I don't think was my fault I had to pay R220 for a Uber and put my life at risk to take these takies back because I taught I still could see that I could not do it earlier because of the lockdown and I also asked did they send out any data to any customers saying cash or acc or labye that there is a certain time to return stuff and that we open the first of may I'm just really disappointed in Sportsecne customers service it's poor poor for a big name brand store the vault did change my takkies when it broke and said they first want to do a investigation I said no problem they called me two days I could come fetch a other pair and that was way before lockdown now on the other hand I get this *****nce from Sportsecne and these two guys who don't even no how to speak probably and don't know a thing about custermer service make me think to they just place anyone beind there service desk but they can be sure I will never ever shop at any of there branches again just what I had to face today was my very last I'm so upset and disappointed in Sportsecne wynberg branch the manager was not even called for a opinion but yes this is how you get treated these days at Sportsecne wynberg.