1 reviews | Active since Sept 2016

23 Sept 2016, 12:54

Disgusted customer

<p>So disgusted with the service I received at your Golden Acre sportscene store. I purchased a sneaker last month then i noticed the stitches were getting loose and I had only wore it three times, so I decided to go to the store for an exchange or repair and your manager had the audacity to tell me that she wouldn't help because she thinks I wore the shoe a lot of times and she was rude. Your six month return policy states that if the goods are defective because of the way they are made you can return them within 6 months of the date you bought them. These two points apply:</p> <p>1.The goods must have been used for their intended purpose.</p> <p>2. The goods must have been cared for according to the wash/care instruction label.</p> <p>I paid you a a lot of money for those shoes and I expect value for my money, not ****ty goods and staff with a stinking attitude</p> <p> </p> <p> </p>

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Replies (3)
Sportscene
Sportscene's reply23 Sept 2016, 13:25
Official

Thank you for bringing this to our attention. We have passed your feedback on to the Area Manager who will be in touch with you to assist.

Regards,

The Sportscene team

's update27 Sept 2016, 07:25
Reviewer Update

I still haven't heard from your manager yet, why is that?

Sportscene
Sportscene's reply27 Sept 2016, 12:37
Official

Good day Thabisa Matunywa

We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Sports team